Every number here
came from a real deployment.

Before

3 FTE hours daily on reminders, recalls and billing reconciliation — 90% repetitive.

After

Fully automated patient reminders, insurance pre-auth and recall campaigns. Front desk refocused on care.

"We stopped losing patients to missed recalls. Recall rate went from 34% to 71% in 8 weeks."

— Practice Manager

Before

28h/week on reporting and onboarding admin. One contractor hired purely for report generation.

After

Client onboarding, weekly reporting and invoicing fully automated. Contractor role eliminated.

"Our ops manager finally does strategy instead of admin. We scaled from 28 to 45 clients without a single hire."

— CEO

Before

Leads responded to in 4+ hours average. 60% of enquiries received no same-day reply.

After

Every portal lead captured, AI-qualified and followed up within 90 seconds. Zero staff input.

"First to call wins. Now we are always first. Conversion from enquiry to viewing went from 18% to 31%."

— Director

Before

Support team fielding 200+ tickets/day. 3-day resolution backlog. Two full-time Tier-1 agents.

After

Order confirmations, cart recovery and Tier-1 support automated 24/7. CSAT up 18 points.

"Our support backlog went from 3 days to 2 hours. CSAT went from 61 to 79 with the same headcount."

— Head of Operations

Before

Intake taking 14 days. Fee earners spending 4h/week on non-billable admin. Clients lost to faster firms.

After

Intake, conflict checks, engagement letters and deadline tracking fully automated end-to-end.

"Fee earners now touch only billable work. We recovered £95K in billable hours in the first year."

— Managing Partner

Before

Consultants spending 60% of time on CV screening, scheduling and status emails.

After

CV parsing, candidate scoring and interview scheduling fully automated by AI agents.

"Our consultants finally do what they were hired to do. Placements per head went from 2.1 to 6.4 per month."

— Managing Director